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Eurofound research report: Public Services - Quality of health and care services in the EU

High quality services that provide healthcare, long-term care and childcare are vital to our societies today, promoting good health, social inclusion and cohesion, gender equality, work life balance and the human rights of all those who have access to them. As both policymakers and stakeholders in Member States and at EU level are working to develop concepts and frameworks to address the issue of quality in services, Eurofound’s latest report aims to examine the use, access to and perceptions of quality in relation to health services (primary care and hospital services), long-term care and childcare across the European Union.

The report focuses on the status of public services, which are understood to be services for the public, regardless of whether they are provided by the public sector, private initiative or a mixed partnership. Such services were deemed to be of a high quality if they were:

  • Easily accessible;
  • The quality of care received is high;
  • People are treated equally by the services and the services are free of corruption.

Using the findings from Eurofound’s European Quality of Life Survey (EQLS), which covers all Member States, the report examines the most recent evidence on perceived quality of health and care services. In particular, the report reveals citizens’ perceptions of quality in healthcare, long-term care and childcare, and compares them between countries, groups in society and the receivers of care and indirect service users. Public services are understood as services for the public, regardless of whether they are provided by the public sector, private initiative or a mixed partnership.

To read the full report, click here.